The challenge
HealthFirst was overwhelmed with patient queries. Their call center handled 500+ calls daily, with long wait times causing patient frustration.
The result
70% of queries handled by AI. Patient wait time reduced from 12min to <1min. Staff saved 200+ hours/month. Patient satisfaction scores increased by 45%.
What we did
We deployed an AI-powered chatbot on their website and WhatsApp using OpenAI + Twilio. Built a React Native app for appointment booking with real-time availability.
Services applied
How this came together
Every engagement pulls from more than one discipline. These are the ones that did the work here.
The stack
Built with
Every tool below has its own page explaining what we use it for and where it fits.